We ship to all zip codes in the continental United States.
How Long Will It Take To Receive My Woodbrix?
In most cases after your order is processed and gets on the road, it will arrive a maximum of 7 business days or less. We will provide an estimated time when shipping costs are determined. This will also be noted on the order confirmation we send. Order confirmations will be faxed or emailed.
Keep in mind not all products are available for immediate delivery. This will be dictated by amount produced and demand. Some hardwoods and exotic woods tend to be in short supply more frequently.
Tracking the Shipment Online
When the order leaves its origin point we will call, email, or fax a TRACKING number that comes from the shipper. The TRACKING number can be used to track its movement with the shipper online. In addition, a packing list will be forwarded to you of what has been shipped. Please keep the packing list handy when receiving your order. It's very important we get the most accessible phone number where the shipper `can reach you.
Weights and Sizes
Woodbrix Softwood Boxes are 16"x10.5"x10" and weigh 20 pounds
Woodbrix Hardwood Boxes are 16"x10.5"x10" and weigh 28 pounds
Panels Boxes are 55"x25"x2.5" and weigh 28 pounds
Freight Damage
It can happen. We can't promise everything will go like clock work and feel it's important to inform all of our customers what could happen. Having worked with many shipping and freight companies in the past and seeing damage that can happen first hand, we've found most of it to be one box or carton. Often only one or two pieces are damaged. How often does this happen? An accurate and honest answer is less than 2% of the time. Don't be alarmed if this happens to you! The damage rarely affects loose Brix and one to two inches of a corner of a panel and should not be a concern.
What's not covered under freight damage? Our products are packaged in corrugated cardboard and strapped with plastic bands. Tears, broken bands, scuffed, or rippled packaging is not considered damage. Freight damage is exclusive to actual damage of our products. Damage to one or two boxes is not considered a total loss. Perhaps two panels are affected or maybe up to six Brix out of 96 Brix in a carton. For damaged boxes we suggest opening them when you have it in your home to assess how much has been affected. Place all good pieces back in the original carton and don't open until the actual installation.
In the rare likelihood of freight damage, or items that have not been received, you must note it on the delivery receipt before you are finished receiving the shipment. Don't rely on the driver making notes. You must be specific and clear. We cannot be held responsible for damage or shortages after the shipment is signed for.
Notify us immediately of any freight damage or missing items. Even though you've made your notes while signing for the items, shipping or freight companies don't tell us about it. It will be your responsibility to contact us immediately to expedite any replacements. In the rare case of damaged freight, we also require taking digital pictures and send them to us as soon as possible. The more information we receive, the quicker replacements will be on their way. Without written documentation of damaged freight or missing items we cannot proceed with any claims or replacements.
Returns
Only full unopened cartons/boxes are acceptable. You will be responsible for the freight when returning and a 25% restocking fee.
Cancelled Orders
Orders may be cancelled. However, those wishing to cancel orders after an order has been shipped will be responsible for all freight costs including a 25% restocking fee. Freight costs include shipment to you and back to the origin point.
General Returns and Cancellations
All returns and cancellations must be authorized by us with a return/cancellation authorization number. Refusing shipment for any reason without notifying us immediately will be considered a cancelled order and you will pay all associated costs mentioned above.